Hospitals and clinics across South Florida rely on diagnostic and imaging equipment to keep operations running smoothly. When service gaps or outdated support models interrupt that flow, the impact is immediate: slower service, delayed scheduling, and mounting administrative strain.
Centella offers a better way forward.
The broader healthcare industry often refers to this slate of services, including asset management and multi-vendor imaging services, as “healthcare technology management” (HTM). At Centella, we call it Healthcare Technology Solutions (HTS) because “management” felt too narrow. We offer more than reactive service; it’s a strategic commitment to operational partnership, designed to support uptime, minimize disruptions, and keep clinical teams centered on patient care.
Through Multi-Vendor Imaging Services (MVIS) and BioMed Services, Centella’s Healthcare Technology Solutions equips healthcare providers with the tools and service infrastructure needed to reduce downtime and maintain continuity.
These solutions adapt to each organization’s needs, from augmenting in-house teams with added expertise to providing complete outsourced support when required.
Ready to strengthen your clinical operations with reliable service and support? Find your local Centella representative to start the conversation.
Table of Contents
- When Downtime Disrupts Care and Drains Operational Efficiency
- MVIS: Supporting More Than One OEM, One Service Standard
- Biomedical Services That Reinforce Daily Readiness
- Service That’s Embedded, Not Outsourced
- HTS: An Extension of Clinical Ops, Not a Replacement
- Spotlight: AAMI Exchange 2025 and the Future of Healthcare Tech Integration
- Trust, Transparency, and Consistency – Not Surprises
When Downtime Disrupts Care and Drains Operational Efficiency
Every hour that a diagnostic system is offline, healthcare operations slow to a crawl. In high-volume environments, even minor delays impact scheduling, staffing, and patient flow.
MRI machines, for example, are typically offline between 30 and 60 hours per year for repairs. With each scan lasting up to an hour and averaging $2,611 per procedure, the cost of inactivity adds up quickly (Source: MRI Audio). The equipment may be clinical, but the problem is operational—and so is the solution.
At Broward Health, unsupported equipment from non-contracted manufacturers created coverage gaps that delayed response times and left high-value systems exposed to extended downtime. With no central service framework, coordination suffered, and pressure mounted on in-house teams.
Centella helped close those gaps.
MVIS: Supporting More Than One Manufacturer, One Service Standard
Managing a diverse array of imaging equipment from multiple manufacturers can pose significant challenges for healthcare organizations. Centella’s Multi-Vendor Imaging Services (MVIS) addresses this complexity by offering comprehensive support across various manufacturers, ensuring consistency.
At Broward Health, a substantial portion of imaging equipment was previously unsupported due to existing contracts covering only certain OEMs.
By expanding its support beyond Siemens Healthineers to include other brands like Philips and GE, Centella enabled Broward Health to consolidate imaging services across roughly 300 devices—everything from CT machines to portable X-rays. Instead of juggling multiple vendors, Broward gained a single, accountable partner.
MVIS Supported Systems
| Brand | Description |
| Siemens | Global leader in medical imaging and clinical diagnostics |
| GE | Provider of advanced healthcare imaging and monitoring systems |
| Philips | Developer of innovative imaging and diagnostic technologies |
| Hologic | Specializing in women’s health, particularly breast imaging |
Centella’s MVIS offering simplifies how service is delivered, documented, and escalated. It supports healthcare operations by reducing fragmentation and helps protect operational efficiency across imaging departments that drive both care delivery and revenue.
For providers managing hundreds of high-value assets, a unified, manufacturer-neutral support strategy is no longer a luxury; it’s a necessity.
Biomedical Services That Reinforce Daily Readiness
In today’s healthcare environments, readiness isn’t just about having the right tools; it’s about knowing they’ll work when they’re needed. Centella’s Biomedical Services (Biomed) help healthcare facilities keep clinical equipment functional, compliant, and accessible through hands-on service and curated support plans tailored to each site’s needs.
Centella’s Biomed Services focus on the real-world performance of patient-facing clinical equipment.
What Centella’s Biomedical Services Deliver
- Preventive maintenance to reduce unplanned interruptions
- Repair coordination across internal teams and third-party vendors
- Real-Time Location System (RTLS) integration for equipment tracking and availability
- Cleaning and distribution workflows that reduce administrative burden
- Asset tagging and documentation protocols, as implemented at Broward Health, clarify ownership and responsibility across departments
Centella works with each facility to design service programs that align with their budget, infrastructure, and operational goals, rather than applying a one-size-fits-all model. The result is a customized strategy to maximize equipment uptime and reduce waste through better tracking and smarter usage.
Meeting Regulatory Standards with Confidence
All services align with key compliance frameworks, built to support the documentation, inspection, and traceability required by these national standards, ensuring clinical equipment is both operational and compliant.
Service That’s Embedded, Not Outsourced
Centella’s team isn’t just responsive, they’re local. Engineers live in the same communities they serve, which enables faster response times and deeper familiarity with each facility’s environment. That personal connection translates into service consistency, accountability, and long-term trust.
As technology in healthcare delivery expands, so does the need for skilled service professionals. Employment for biomedical engineers is projected to grow 7% from 2023 to 2033, faster than the national average. Centella’s model meets that growing need not by outsourcing, but by embedding technical expertise directly into the facilities they serve.
HTS: An Extension of Clinical Ops, Not a Replacement
Healthcare organizations often face a tough trade-off: modernizing support systems or avoiding disrupting workflows that are already stretched. Centella’s Healthcare Technology Solutions (HTS) model isn’t here to replace what’s working; it’s designed to strengthen it. We’re not here to replace in-house departments; we’re here to back them up.
HTS brings together two essential service pillars:
- Multi-Vendor Imaging Services (MVIS), which centralize support for diagnostic systems across multiple brands
- Biomedical Services (Biomed), which manage non-imaging clinical equipment from maintenance to compliance
Both services are integrated under a single point of coordination, giving hospitals and clinics operational consistency and fewer service handoffs. There’s no need for new platforms or retraining—just targeted support where your team needs it most.
“Now all you do is call… we’ll get the equipment in there for you.”
– Centella team member, on the Broward Health service transition
Trust, Transparency, and Consistency – Not Surprises
In the healthcare industry, reliability matters as much as technical expertise. Centella builds lasting partnerships by delivering clear communication, consistent service, and zero surprise billing.
“The experience so far has been a breath of fresh air regarding communication, follow-up, and end result.”
— Sam Aquila, Radiology Manager, Broward Health
What Providers Value About Centella’s Approach:
- Direct point-of-contact for faster resolution
- Consistent support across brands, not just Siemens Healthineers
This structure simplifies operations and reduces the noise around vendor handoffs, unclear escalation paths, and unpredictable costs, so teams can focus on patient care, not troubleshooting service gaps.
Designed for Daily Performance
Whether supporting innovative imaging technologies or ensuring uptime for routine medical care, Centella applies one standard: do the job right, every time.
While artificial intelligence and automation reshape parts of the healthcare practice, Centella stays focused on what truly drives quality care—showing up, solving problems, and supporting the people behind the systems.
Connect with a Centella representative to experience the difference that consistency, clarity, and local support can make in your daily operations.