Protect Revenue
A single day of MRI downtime can cost $25,000 or more in lost scan revenue, rescheduling, and referral leakage. Over a scanner’s life, proactive service pays for itself many times over.
MRI Service & Maintenance
MRI Maintenance That Keeps Your Scanner Running and Your Operations on Track
Planned and emergency MRI maintenance from OEM-trained engineers. 60+ years of imaging service experience. Same-day response across South Florida.
9/10
Customers Recommend
Centella
Centella
<2 hr
Average Response
73%
1st / 2nd Call Fix Rate
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- Siemens Healthineers Advanced Partner
- ISO 9001 Certified
- +60 Local Engineers
- OEM-Trained Engineers
Why It Matters
Why Downtime Costs More Than Service
Every hour your scanner is down, it disrupts schedules, delays care, and puts pressure on staff. Over time, these interruptions add up and impacting revenue, workflow, and patient satisfaction. Facilities that plan for consistent service avoid these compounding effects. The ones that treat service as an afterthought pay for that decision in full.
Extend Scanner Life
Well-serviced MRI systems regularly exceed their designed 10-year lifespan. Consistent preventive care can extend clinical production to 12 to 15 years without losing image quality.
Image Quality
Gradient drift, RF coil degradation, and cold head wear can silently erode diagnostic confidence long before they trigger a fault code. Scheduled inspections catch these drifts before radiologists notice.
Compliance
Joint Commission, ACR accreditation, and state Department of Health inspections all require documented service schedules. Every Centella visit produces survey-ready records.
Our Services
Complete MRI Maintenance Built Around Uptime
Centella covers the full lifecycle of MRI service in-house: scheduled preventive care, emergency repair when something breaks, and service contracts that make both predictable. The same customer service engineers dedicated to your facility respond to your service requests, run remote diagnostics, and walk into your facility when a visit is required. You never have to chase down a vendor, wait through an escalation queue, or wonder who owns the problem.
1
Prevent
PREVENTIVE MAINTENANCE
Scheduled OEM-protocol inspections find problems before they surface in clinical images or cause unplanned downtime. MRI preventive maintenance is where uptime is won.
What's Covered
Magnet maintenance (magnet and cryogen system)
Cold head performance verification
Gradient calibration
RF system checks and RF coil testing
QA and safety checks
Documentation to support your accreditation
2
Emergency
EMERGENCY MRI REPAIR
Rapid-response service when your scanner is down. Customer service engineers dedicated to your facility, remote diagnostics, and OEM parts available for dispatch.
HOW WE RESPOND
24/7 phone and remote support (phone answered, dispatch per contract)
<2 hr average on-site response in South Florida
Parts inventory for Siemens systems
Field Service Report on every visit
73% 1st / 2nd call fix rate
3
Plan
MRI SERVICE CONTRACTS
Centella provides MRI service contracts tailored to how critical your systems are to clinical operations. Coverage is comprehensive; the specifics are spelled out in your agreement. Choose the tier that matches your equipment criticality and budget.
WHATS COVERED
Full-service coverage
In-house enablement
Multi-vendor fleets supported
Parts and labor options
UI updates
Quarterly performance reporting
Choose Your Plan
Compare MRI Service Plans
A clear, side-by-side comparison of our MRI service plans to help you find the right level of coverage for your facility.
Essential Plan
LOW CRITICALITY, COST SAVINGS
Engage, Empower
- Tech and application phone support
- Principal coverage period, Mon to Fri, 8:00 a.m. to 5:00 p.m.
- 1 to 2 on-site reactive events, by tier
- Labor pool option available
- Next day response, or 1 hour phone and next day onsite
- PM and updates included or optional, by tier
- General parts coverage with next day delivery
Best for low criticality environments where cost savings are a priority
Most Popular
Advanced Plan
PREMIUM COVERAGE & PERFORMANCE
Premium, Plus, Xential
- Uptime guarantee, 95% to 97%
- Unlimited or volume tier exam coverage
- 2 hour onsite or remote response on top tiers
- Protected care hours included
- PM and updates during PCP or RCP
- General parts coverage included
- Same day or next day parts delivery
Best for high demand sites that need strong performance coverage
Share360
IN-HOUSE ENABLEMENT
Engage, Empower
- Tech and application phone support
- Principal coverage period, Mon to Fri, 8:00 a.m. to 5:00 p.m.
- Full labor or labor pool options available
- 1 hour phone response, next day or as available onsite
- PM and updates optional
- Assist Team support included
- In-house enablement option available
- General parts coverage with next day delivery
Best for organizations that want to build and leverage in-house capabilities
How It Works
What Happens When You Call Our Team
No phone trees, no escalation delays, no wondering whether your call got lost in a queue somewhere else in the country.
1
LIVE CONTACT
You reach a live service coordinator on the first ring. No ticket queue, no hold music, no automated menu while your scanner is down.
2
REMOTE TRIAGE
You get an OEM-trained engineer running diagnostics while you explain the issue.
3
ON-SITE DISPATCH
You get a field engineer dispatched when remote fixes are not enough. Response is typically under two hours across South Florida.
4
FIELD SERVICE REPORT
You get a full Field Service Report once your scanner is requalified. Every document is ready for Joint Commission, ACR, and state compliance files.
Deep Dive
Inside Every Scanner We Service
Click any component to see what a Centella MRI preventive maintenance program covers across the year, why each subsystem fails, and how we catch problems early. Centella runs two PM visits per year per OEM recommendations - one Safety PM and one Maintenance PM - so the items below are distributed across both visits rather than performed all at once.
Superconducting Magnet & Cryogen System
The superconducting magnet is the most expensive component in an MRI and the least tolerant of neglect. Cryogen levels, boil-off rates, and shield temperatures all drift slowly, which is why scheduled MRI maintenance matters. A magnet with rising shield temperatures can produce slightly degraded images, and most facilities don’t notice until a radiologist flags it.
- Helium level verification and boil-off rate trending
- Shield temperature and homogeneity measurement
- Quench pipe and magnet ventilation inspection
- Magnet room RF shielding integrity test
- Emergency rundown unit (ERDU) function test
Cold Head & Helium Compressor
The cold head recondenses helium back to liquid. It’s a mechanical component with a defined service life, and it’s almost always the root cause when a scanner starts losing helium faster than expected. Cold head end-of-life is predictable if someone is tracking it. It’s catastrophic if no one is.
- Cold head pressure and temperature trending
- Compressor adsorber replacement on schedule
- Helium line replacement when a problem is identified
- End-of-life planning with capital replacement forecast
Gradient Coils & Gradient Power Amplifier
Gradient subsystems take the most thermal and mechanical punishment on the scanner, especially on high-duty-cycle diffusion sequences. Small performance drift shows up as artifacts before it shows up as a fault code. Catching gradient drift early is one of the highest-value things a preventive program does.
- Gradient coil water-cooling loop inspection
- Slew rate and linearity verification
- Amplifier capacitor and IGBT health check
- Eddy-current compensation tune-up
- Shim checks (gradient-coil shimming)
RF Coils & RF Subsystem
RF coils are mechanically abused every time a patient is positioned on and off the table. Degraded coils produce degraded images, which becomes a patient-care and clinical-operations issue long before it becomes anything else. We test to make sure the coils you use every day still produce a strong signal.
- QA testing on RF coils to verify strong signal-to-noise performance
- Coil Q-factor testing per OEM protocol
- Cable and connector inspection for shielding damage
- Transmit chain calibration
Chiller, UPS & Room Environment
Many MRI issues trace back to environmental and facility conditions: chillers age, UPS batteries weaken, and magnet-room HVAC drifts out of spec. Centella partners with you and qualified third-party providers to verify the environment the scanner lives in, not just the scanner itself.
- Chiller flow, temperature, and glycol check (delivered with our third-party chiller partner when chiller is under contract)
- UPS load and battery checks (delivered with our third-party UPS partner when UPS is under contract)
· Magnet room temperature and humidity logging
Host Computer, Console & Software
The console is where your technologists live. A slow console, a failed software update, or a PC running hot can erase the throughput gains you paid for when you bought the scanner. Centella treats console upkeep as a first-class service item, including verifying that Siemens Remote Services (SRS) is active so we can support you remotely.
- Operating system and software performance verification
- Host PC cleaning (dust and debris) and air-cooling check
- Database reconstruction when PC performance has degraded
- Image reconstruction performance check (PC health and QA)
- DICOM connectivity and PACS handshake verification
- Siemens Remote Services (SRS) connectivity check and activation when needed
· User protocol library backup
Why Imaging Directors Choose Centella
The Centella Advantage
A two-minute look at the people, the partnership, and the response model behind every service call. The same team shows up whether it’s a routine preventive visit or a 2 a.m. emergency.
Why Our Customers Stay With Us for 30 Years
Our customers stay because the relationship doesn't end at installation. It starts there. Every Centella MRI maintenance account gets a dedicated account executive who stays with the facility for the life of the scanner.
"Great team, always very helpful. Every time I call with an MRI issue, they come to my center STAT. Greg Lamothe, Yasser, and Karel are always extremely helpful. I have excellent communication with my team. Because of the level of service and professionalism of MedLab, I will always be a Siemens customer. Thank you all, and keep up the great work!"
Michel Fuentes
Radiology Manager, University of Miami Health System
"Centella has always been great. When the opportunity came that they would start [servicing] other products, or all the products, I should say, it was obviously a relief on our part. It took some building to get there, but for the most part, we’re at the point now. I believe that we’re pretty close to where the service on the non-Siemens equipment is equal to what we’re getting on the Siemens equipment side."
Sadesh Ganesh
Radiology Regional Manager, Broward Health
Questions
MRI Maintenance FAQs
The questions imaging directors ask us most often.
How Often Is MRI Maintenance Required?
Centella performs two preventive maintenance visits per year per OEM recommendations: one Safety PM and one Maintenance PM. Higher-volume sites and 3T systems can be scheduled for additional visits, but two annual PMs is the baseline.
What’s Included in a Preventive Visit?
Across a full year of PM visits, Centella covers the superconducting magnet and cryogen system, cold head and helium compressor, gradient coils and amplifier, RF coils and transmit chain, chiller and UPS subsystems (in partnership with our service providers), host computer and console, and environmental checks on the magnet room. After both annual visits are complete, the program produces documentation suitable for Joint Commission, ACR, and state inspections.
How Much Does MRI Machine Maintenance Cost?
MRI machine maintenance cost typically runs between 8% and 12% of the original system price per year, depending on tier, field strength, age, and scan volume. Preventive-only coverage costs less; full OEM MRI service coverage costs more. Centella provides a line-item quote so you see exactly what you are paying for.
DO YOU SERVICE SCANNERS THAT AREN'T SIEMENS SYSTEMS?
Yes. Centella is a Siemens Healthineers Advanced Partner, and we also have field service engineers who maintain multi-vendor fleets and mixed installed bases. Ask about your specific system during your quote.
DO YOU PROVIDE MRI SERVICE OUTSIDE OF SOUTH FLORIDA?
No. Centella’s MRI maintenance service contracts and on-site field engineering are offered exclusively to facilities in South Florida. This geographic focus is what lets us guarantee rapid emergency response and same-day preventive visits. If you operate outside South Florida and want to discuss options, contact us directly and we will be transparent about what we can and cannot support.
OEM VERSUS ISO: WHICH IS BETTER FOR MRI MAINTENANCE?
OEM MRI service is performed by the manufacturer. An ISO is an independent service organization that typically offers lower cost but may have limited access to proprietary diagnostic tools and parts. Centella sits in a rare third category. As a Siemens Healthineers Advanced Partner, we deliver full OEM MRI service for Siemens scanners with OEM-trained engineers and OEM parts. For other manufacturers we deliver comparable engineering and rapid response, with parts sourcing tailored to each manufacturer.
HOW FAST IS CENTELLA'S EMERGENCY MRI REPAIR RESPONSE?
Centella answers your call and dispatches around the clock. For Partner Coverage and Full-Service customers in South Florida, our target on-site response is within four hours, and we often arrive within two hours. Remote diagnostics begin immediately when you call, and 73% of issues are resolved on the first or second visit.
ARE HELIUM REFILLS AND CRYOGEN MANAGEMENT INCLUDED?
Yes. Centella prefers to cover helium monitoring, refills, and cryogen event response inside Partner Coverage and Full-Service contracts. On Preventive Only contracts, cryogen work is billed as time and materials. If you already have a cryogen vendor you want to keep, we can work with your existing solution and adjust the contract accordingly.
DOES YOUR DOCUMENTATION SUPPORT ACR OR JOINT COMMISSION SURVEYS?
Yes. Every Centella service visit produces documentation that maps directly to ACR, Joint Commission, and state Department of Health requirements. Your dedicated account executive also participates in mock surveys on request.
HOW DO I CHOOSE AN MRI SERVICE COMPANY?
The right MRI service company combines high-level technical depth with local response speed. Look for OEM or OEM-equivalent training on your specific platform, guaranteed response times written into the contract, transparent tier pricing, documented first-call resolution rates, and survey-ready documentation on every visit. Centella has been an MRI service company for South Florida healthcare for more than 60 years, and our Siemens Healthineers Advanced Partner status gives us engineering depth most independent providers cannot match.
Your Clinical Teams Deserve a Real Response
60+ years of imaging service. <2 hr average response. Expert MRI maintenance built for long-term performance.